Volkswagen Workshop Gurugram Frontier

By SAIFon Oct 13, 2026

This is one of the worst service centers I have ever experienced. The entire operation is completely unprofessional and demonstrates a total lack of respect for customers and their time. Here are the key issues I faced: Uncommunicative and Negligent: They take your vehicle for repairs and leave it parked on their lot for days without giving any updates. Calls are consistently ignored, and they never bother to return voicemails or messages. Severe Parts Delay: Replacing a simple reflector took them 2 to 3 months to source. Warranty Mismanagement: My car, which has driven under 10,000 km, stalled due to a relay issue. Despite the vehicle being under warranty, they insisted I pay for the fix. False Timelines and Broken Promises: Even after I reluctantly agreed to pay, they claimed the relay was out of stock and would take 3 to 4 days to arrive. Only after I raised a formal complaint with VW India did they suddenly claim the car would be ready the next day. Deceptive Leadership: On the promised delivery day, no one contacted me. When I finally reached them, they claimed they had no idea if the part had arrived or if the car was even fixed. Both their Relationship Manager (Ranjana) and the General Manager made false commitments and lied throughout the process. They operate with complete apathy, assuming customers have no other choice because they are an authorized workshop. Save yourself the stress avoid this workshop entirely for both servicing and buying a vehicle.

By Ravi Chauhanon Oct 13, 2026

Bad experience 11sep 2026 Very bad service 😔 Even after car advance service booking the car is not even seen, the staff behaves in an attitude, if the customer comes to get some work done for cash then he is not given clear details till the price, they tell me that we do not have electricity, today when I came after calling then what is the point of saying this, then they say don't send the car today, it will be ready the next day, they thought me late, you keep coming here the whole day, I am busy here, I do some work, don't come in Frontier VW, there are many service centres.

By Aditya Agarwallaon Oct 13, 2026

AVOID FRONTIER GURGAON WORKSHOP. SEND YOUR CAR TO ANY OTHER NCR WORKSHOP. This is our second poor experience with this particular service centre, and unfortunately this time the consequences were much more serious. We had a wiper issue with our VW Virtus and specifically booked Volkswagen’s doorstep/mobile service, which includes wiper service. We were given confirmation and agreed to pay the ₹1,000 + taxes charge. Had the promised doorstep service simply been provided, the car would never have gone to the workshop and this entire situation could likely have been avoided. Instead, after considerable back-and-forth, Frontier arranged to pick up the car and take it to their workshop. The windshield already had a small scratch because of exposed metal in the wiper (which needed replacing), and we have never disputed this. We even told the driver who came for pickup about the scratch and explicitly asked him not to use the wiper until it was fixed. However, after the car was returned, the scratch had clearly increased in length and depth, consistent with the wiper having been operated before the repair. We have now recovered the car’s dashcam footage from while it was at the workshop. It shows the windshield being subjected to a pressure wash and the wiper subsequently being operated across it. We also have clear before-and-after photographs showing the change in the windshield. Despite this evidence, Frontier initially maintained that the windshield was in the same condition before and after the workshop visit. The driver, CR Manager and Service Manager all maintained this position despite being shown the before-and-after photographs. That is not the issue — the issue is what happened to the windshield while the car was in their custody. I subsequently spoke with Ishant Jain, CR Head, who apologized and said he would look into it and revert. He never did. My wife also tried contacting Ranjana Senger, CR Manager, after we reviewed the dashcam footage, but received no response. There was also a separate issue where both wiper blades were replaced and billed, despite only one having failed, without this being communicated to us beforehand. The most frustrating part isn’t just the incident itself — it’s the nonchalant attitude, lack of accountability and absence of any meaningful recourse once something goes wrong. There are plenty of VW service centres across NCR. I would strongly recommend choosing another one and avoiding Volkswagen Frontier Gurgaon. Based on our repeated experiences, the combination of service issues, negligence and the lack of accountability afterwards is simply not worth the risk.

By Gautam Vermaon Oct 13, 2026

I would like to appreciate my Service Advisor, Abhishek, for providing excellent service. He was professional, courteous, and very helpful throughout the entire process. His customer handling was outstanding, and he explained everything clearly with patience. His polite behavior and positive attitude made the experience smooth and pleasant. Thank you, Abhishek, for your excellent support and dedication. Keep up the great work!

By Kunal Rastogion Jun 2, 2026

My VW Polo went for a simple service for which I was given an estimate of by service advisor Pradeep of ₹16,364 plus an air conditioner repair charge ₹46,793 which had no problem and was working fine. Even the driver Karanjeet who came to pick the car said the AC was working fine when he took the car to the workshop. I would never recommend anyone to risk their car with these people.

By Sushant Shankaron Jun 2, 2026

Frontier Volkswagen's service levels have hit rock-bottom. Not just that, going by the feedback from other VW car owners who had come to the workshop, the newer models seem to be having far more problems. Please do not go by looks or past reputation. VW cars today are not what they used to be. THINK TEN TIMES BEFORE PURCHASING.

By Sarang Jainon Jun 2, 2026

Don't go if you don't have to. I have got my car serviced twice and both times my experience was horrible.

By Harsh Vardhan Yadavon Jun 2, 2026

Poor advisor knowledge and the parts fitment is unsatisfactory