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Shri Mahalaxmi Premier Motors

1.7

(23)

Sco.10-11O, Old Railway Road, New Colony Modh, Opposite Icici Bank, Gurugram, Haryana 122001

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About Shri Mahalaxmi Premier Motors

1.7
Below Average

(23)

Service Booking Experience

?How effortless was it ?

Workshop Ambience, Cleanliness & Upkeep

?In case of Visit - Service Reception, Customer Lounge, Workshop Area Maintenance

Staff Friendliness

?Meet & Greet of Telecaller, Pick & Drop Driver, Service Advisor and in case of visit - Security Staff, Receptionist , Service Advisor , Waiting time

Transparency & Professionalism

?All work related charges and clearly explained or not.

Value for Money

?Additional repair work approved or not.

Quality of work and Car Condition on Delivery

?Time of Vehicle Delivery communicated clearly or not.

Overall Experience of Car Service

?Whether charged rightly or you felt you were overcharged

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User Reviews

1.7

(23)

5 star

3

4 star

1

3 star

1

2 star

0

1 star

18

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By Rohan Kumaron Oct 13, 2026

1.0

It is useless... First he said I am getting it installed, then he said it will take 2-3 hours...no one here wants to do any work

By Kumar Arunon Oct 13, 2026

1.0

Very bad service center. These people are just looting money. The eyeglass guy says the labor charge is 690 rupees, when the total service cost is 1200 rupees.

By Rahul Diwakaron Oct 13, 2026

4.9

I have done my bike service ct 100 They first washing bike properly. Service quality is very good. and staff behavior is also very good 👌 …

By Manoj Kumaron Oct 13, 2026

4.9

I have platina 110. Visit to service center. Very very good service center. All mec is very expert and trained. Thanks to all staff.

By Renuka Kumarion Oct 13, 2026

1.0

It was very bad experience with service.. they are very careless people.. I am very disappointed from services.. don't go there for services.

By Śąmåř Ťíwåřîon Oct 13, 2026

1.0

Not good to visit the work for which they are taking more then 1 day same work a good local workshop doing within 2-3 hars very poory experiance I would not prefer to visit again it's better to go local at the place of Authorize.

By shivam mauryaon Oct 13, 2026

1.0

Very disappointing experience at Mahalaxmi Automobiles during the second service of my Pulsar N250. I clearly informed the service team that my bike has a serious issue—it sometimes switches off on its own while riding, and at times the ignition turns on but the engine does not start. I even shared videos showing the problem, including the bike turning off automatically in the morning and on the road. The service advisor assured me that everything had been fixed after the service. However, I am still facing the exact same problem. It is extremely frustrating because I trusted their assurance, but nothing was actually resolved. This is not the first time either. During the first service, I had a similar experience where the work was not done properly. Now, even after the second service, the same issue continues. This is a serious safety concern, and I expected the technicians to properly diagnose and fix the problem instead of simply saying it was resolved. I hope the service center improves its quality of service and takes customer complaints seriously. Based on my experience, I cannot recommend this service center.

By Sandeep Sonion Oct 13, 2026

1.0

Very bad service I have kept the bike for 2 days, they have also made a bill of 8k rupees in the bike, they said that the problem of your bike will be fixed but even after the repair the same issue is coming in the bike, please do not go here, the service here is very bad

By Manjeet Kandarion Oct 13, 2026

1.0

I came 2 nd time from delhi for my n160 but this time very disappointed. Very poor service no prior information and those important work I told in the morning nothing done.

By Umved palon Oct 13, 2026

1.0

I had a very bad experience at Mahalakshmi Bajaj Service Centre, Dundahera. I had given my bike to the service center for ABS and Engine light continuesly on, but the problem was not fixed even after the service. I told the staff about the problem again, still no proper solution was given. One of the staff who is senior Sunny rude behavior

By Monika Rahulon Oct 13, 2026

1.0

Subject: Formal Complaint Regarding Poor Service and Unprofessional Staff Behaviour I am extremely dissatisfied with the service provided by your service center. I paid the full amount for my bike repair, yet within just one hour, my bike broke down again and was left stranded on the road. This is completely unacceptable and raises serious concerns about the quality of the repair work carried out. What makes this experience even worse is the rude and unprofessional behaviour of your staff when I expected assistance and a proper resolution. As a paying customer, I deserve quality service, accountability, and respectful treatment. It is unacceptable to charge customers the full amount for a repair that fails within an hour and then respond with such an unprofessional attitude. I did not pay for a temporary fix or to be left stranded on the road. I expect the management to take this complaint seriously, investigate the matter, and provide an immediate resolution without any additional charges. I also expect better accountability and professional behaviour from your staff. I am not looking for excuses; I expect a proper solution and the quality of service I have already paid for. If this matter is not addressed promptly, I will consider escalating the complaint through the appropriate customer grievance channels. I hope the management takes responsibility and resolves this issue at the earliest.

By Mahendrapal Thakuron Jun 3, 2026

4.0

Good service

By yash Pathakon Jun 3, 2026

1.0

Bad service ...

By Shiv Kumar sinhaon Jun 3, 2026

4.9

Thank you so much . Really helpful for me ..

By NILAY VERMAon Jun 3, 2026

1.0

Most humiliation causing staff. No etiquettes at all.

By priyanka maleon Jun 3, 2026

1.0

The location is incorrect on Google maps. Service not good at all. No staff was ready to respond for the query. Just for a simple signature work they called me for 3 days in Bank. It was just a pending task of 15 mins. Not happy, nobody is ready to work in the bank.

By Payal Chauhanon Jun 3, 2026

1.0

Would like to give this branch 0 star. The most pathetic service ever. The staff is unprofessional, false commitment and customer is not at all imp for them.

By Nitesh Raj Jainon Jun 3, 2026

1.0

Pathetic branch and pathetic staff, i took service from them showed full cooperation now all i m doing is visiting branch and hearing we can to anything complain here go here. Hopeless branch

By a kon Jun 3, 2026

1.0

Extremely Poor support. I visited to get my address updated. They said you have to bring your own print out we will not get the print out done here as”we do not have the authority”. While if i would have gone there to open a savings account they would have readily taken out all the print outs of the documents. Oversmart staff! I visited the vijay nagar branch and got the same done. They were kind enough to treat icici bank customer properly.

By Purva Baradiaon Jun 3, 2026

1.0

The worst branch mahalaxmi they always face network issues and just tell you to go to C21 branch. On a auspicious day once their network worked and asked for updating my address, I myself entered the correct address, don't know what they did, it got trimmed Max and updated incorrectly. Careless behaviour and always an excuse on network server issues.

By Soumya Sonion Jun 3, 2026

1.0

Worst service ever...the employees of this branch they dont know anything i dont know who hire them or what they are doing there if they cant help customer

By Observateur Critiqueon Jun 3, 2026

3.0

Staff lacks product knowledge. They can do better.

By Shri Motorson Jun 3, 2026

1.0

Today morning at 9.30 I went to collect 250000 rs but could not find it and till 12 only 1.80 lakh was collected. What to do in emergency, please upgrade your services. Staff is good but money is matter. Now at 12.19 pm I got it, thank God.

These reviews are the subjective opinion of a CarPhD member and not of CarPhD. CarPhD performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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