Mahindra Workshop Sec 37 Gurugram Koncept Automobiles

By bhavdeep mauron Oct 13, 2026

Unnecessary Charges at Mahindra & Mahindra Service Center Very disappointed with my experience at Koncept Automobiles (Mahindra service …

By Yash Gulation Oct 13, 2026

I booked my car service through the app on 15th, but no one contacted me. On 16th, I sent my car to the service center, and the experience was extremely …

By monty tomaron Oct 13, 2026

Pathetic experience with this service centre. They called me around 9.30 am with my car and left me unattended for 45 minutes. The amount of cars they take for service and maintenance in a day makes me feel really doubtful about the quality …

By Anita Biston Oct 13, 2026

Extremely pathetic and negligent service. After my 50,000 km service, my car was handed over without DEF, and the brake disc was completely worn out. This is absolutely unacceptable and shows a serious lack of professionalism. …

By Vinay Soodon Oct 13, 2026

Horrific rather pathetic service experience. 20k bill for service and drycleaning. And look at the way the car is given back. Pls try any other service center and avoid...koncept mahindra for post sale service. The service level have …

By MOHIT DAGARon Oct 13, 2026

I am extremely disappointed with the service provided by your Mahindra service center. My recent experience was far below expectations and not what I associate with a reputed brand like Mahindra. …

By Manjeet Gujjaron Oct 13, 2026

Worst experience 👎 in any car workshop so far It’s been 4.5 hours since i am having a problem in my classic and the staff here is so pathetic they don’t even respond or reply to the customer’s and when you …

By Apoorv Sangwanon Oct 13, 2026

I had given a negative review and complained to Mahindra customer care about an issue. Koncept Mahindra reached out to me promptly, resolved the issue and also took corrective measures regarding their staff as told to me. I appreciate this behavior that even if something went wrong they were ready to accept and take corrective steps.

By Beena Kumarion Oct 13, 2026

My issues was resolved in time and staff were very curteous

By santosh yadavon Oct 13, 2026

Disappointed with KONCEPT Mahindra, Sector 37. My Mahindra Thar’s fuel gauge was faulty. On 02 Jun 2026, they replaced the Fuel Delivery Module and charged ~₹7,000. The same issue recurred on 19 Jun 2026, and this time only the fuel gauge …

By Rishi Shanker Vermaon Oct 13, 2026

I have bought my XEV 9E from concept and it has gone to dealership 3-4 time. Everytime it’s equally frustrating ! They don’t respond to the messages and calls. It took 2.5 working days to collect the car. No specific complaints about the job but rest everything is very slow!

By gurjeet sidhuon Oct 13, 2026

Pathetic response. They treat walk-in customers like they own them. Zero commitment on delivery times. Even their managers are not responsible enough to honour their commitments.

By Deepak Bhamlaon Oct 13, 2026

Very disappointed with my recent experience at Koncept Mahindra Service Centre, Sector 37. The level of workmanship and customer handling was extremely poor, especially considering the vehicle is relatively new. …

By Tarun Solankion Oct 13, 2026

Serious Concern – Poor Service & Non-Cooperation by Koncept Automobiles Sec-37, GGN Pathetic service and condition of staff and working. Totally fake commitments

By ABSon Oct 13, 2026

In terms of, Cleanliness and Hygiene of washrooms or Customer Lounge it is not being maintained properly. Customers are coming here with expensive cars 20-30 - 40 lakhs rupees and in return what are they getting? A bad experience overall. …

By Pulkit Durgvanshion Oct 13, 2026

Good Experience. Happy Singh was supportive and responsive with timely updates and interventions

By Gaurav Chauhanon Oct 13, 2026

Very disappointing experience with Mahindra Sector 37, Gurgaon. GM Jatin initially confirmed that when we came to receive the car, their driver would drop us back. However, after making us wait for 3-4 hours, they suddenly changed their …

By jamal ahmadon Oct 13, 2026

Very pathetic customer service Service was booked with pick up and drop and they had no clue and kept on rotating query talk to this number that number Mahindra seriously needs to improve on service part

By Malaya Sarkaron Oct 13, 2026

Very poor customer attending representative.There offering TEA is pathating..not recommended.

By Ankit Chauhanon Oct 13, 2026

I would like to share my feedback regarding my recent service experience for my XUV700, and unfortunately, it was extremely disappointing. I had booked my service appointment for 9:30 AM and reached the service center at around 9:00 AM. However, despite multiple requests and a long wait, my job card was not created until approximately 11:30 AM. Even after that, work on my vehicle only started when I personally followed up with staff members several times and requested them to begin the service. Throughout the day, I had to repeatedly visit the reception desk and request updates on my vehicle. Despite having a prior appointment, there was no sense of urgency or commitment towards customer service. I spent the entire day at the service center, and the service was still not completed until around 6:00 PM. In fact, I had to skip the car washing because I was informed that it would require an additional two hours of waiting. What was even more frustrating was that while customers were waiting for assistance, several staff members appeared to be occupied in casual conversations and social interactions instead of attending to pending customer requests. I understand that employees may interact with visitors and colleagues, but customer service and scheduled appointments should be prioritized. It was very disappointing to repeatedly hear “please wait” while no meaningful progress was being made on my vehicle. This was my third service experience at the center. I did not raise any complaints during my first two visits because I assumed the delays were exceptional circumstances. However, after experiencing the same issues again, and with such a significant loss of time, I feel compelled to share my dissatisfaction. Overall, I am extremely dissatisfied with the service experience. The lack of timely processing, poor communication, and disregard for scheduled appointments resulted in a complete waste of my day. I hope this feedback is taken seriously and that necessary improvements are made to ensure other customers do not face similar issues in the future.

By Sirtaj Singhon Oct 13, 2026

Took my 2023 Scorpio N in for routine service. Their own technicians admitted, on the spot, that they left the car in accessory mode (battery on, engine off) for the ENTIRE duration of the service, fully draining the battery. It then died repeatedly over the next 3 days — at home, at my office — despite their staff insisting each time it just needed "more driving" to recharge. A gravity test later confirmed a damaged cell (as can be expected during as severe a discharge as this). When I asked Service Manager Alok Prajapati and CXM Kuldeep to take responsibility, they flatly denied their own technicians' earlier admission ever happened. Mr Prajapati stayed on his phone through our entire meeting, was openly rude and dismissive, argued instead of listening, and walked out mid-conversation whilst I was still sitting in his office without resolving anything. Their own written response to my formal complaint then claimed the ignition was "not kept continuously ON during the service" — directly contradicting what their own staff told me and my driver in person on day one. They also claimed that a gravity test was done on the day of the service itself after the car did not start which is completely untrue. I had to pay out of pocket to replace the battery elsewhere and decided to upgrade to the 74Ah battery (previously supplied 70Ah). Separately, AC work done during the same service left the AC blowing warm air with a hissing sound — they later confirmed a pipe leak. Two systems failing right after the same visit, both worked on that day, is not a coincidence. Mahindra Corporate assigned GM, Jatin Bali, to call and resolve this. He never did — not once. No compensation, no accountability, no real apology. For a brand this size, that's unacceptable. My purpose of leaving this review is not to seek any compensation from Mahindra. I know they don't care. After going through many negative reviews from recent months, I can see that they don't take the time and effort to address customer concerns and leave stock responses. However, I do feel that the management of this Mahindra Service Centre should be held accountable for their negligence and they should not feel that it is ok to deal with customers in the same way that they dealt with me. Secondly, if my post can deter even one customer from using this Service Centre and save themselves the trouble and the pain which I had with my experience at this centre, then this post is worth it.

By Sirtaj Singhon Oct 13, 2026

These people don't even read your responses properly. If they had read my review properly, which I will attach below you will see. I wrote at the bottom "My purpose of leaving this review is not to seek any compensation from Mahindra. I know they don't care. After going through many negative reviews from recent months, I can see that they don't take the time and effort to address customer concerns and leave stock responses." And they wrote back, "Thank you for your feedback. We sincerely apologize for any inconvenience you experienced. You comments are very important to us as we continuously strive to improve our services. Please Share your Contact with us so that we can Reach with you .Thank You." I cant believe a company as big as Mahindra can be this deficient in one of the most important departments of business. Mind you these people already have my contact information and know very well who I am.

By Aryan Katariaon Oct 13, 2026

Worst experience of my life after buying mahindra rude staff i’m tired by this service centre

By Deepak Katariaon Oct 13, 2026

Very Very Pathetic Service Experience This has been a very disappointing and pathetic service experience. This will be my last visit to this service centre, and I do not intend to return here for any future servicing. At the time of car delivery at my home, I checked the vehicle and found that the cluster meter lights were not working, the headlamp was not working, and the car was also not cleaned properly. When I called the Service Advisor to report these issues, instead of taking responsibility or helping resolve the problem, he simply said, “Talk to my senior, I don’t know anything about it,” and disconnected the call. This kind of attitude and lack of responsibility is completely unacceptable from an authorised service centre. I expect the management to take this complaint seriously and ensure that such poor service and customer handling are not repeated.

By Sri Prakashon Oct 13, 2026

Worst ever experience I gained at Koncept Mahindra of Sector 37, Gurugram in my 63+years of life. It's general manager Mr Jatin wali forces me to feel that I am a Bihari being treated second grade citizenship at Gurugram. HARYANA during course of servicing of my son's Thar. My Thar having age of just 3 years was kept in garrage for 40 days and bill demand was of 40k. After closure of service, another issue was reported. I will never visit again to this center and thinking to submit my concern before consumer forum. Most shocking was non response of Mahindra customer care

By Amalesh Yadavon Oct 13, 2026

VERY GOOD SERVICE AMAN JI GOOD ADVISER I RECOMEND

By Prissha Chaudhryon Oct 13, 2026

Awesome experience, awesome service and polite staff, hitesh bhaiya was very helpful and I received the car as if it was brand new once again…highly recommend over other Mahindra service centres

By Rakesh Sharmaon Oct 13, 2026

Customer support not good even after pre booking, long waiting at reception inspite intimation to GM workshop

By Umesh Panghalon Oct 13, 2026

very care less for vehicles my vehicle entered from 11 am and no entry noted by receptionist and gaurd in gate register very bad experience with this service center for small alignment work in my vehicles very bad

By Vikram Choudharyon Oct 13, 2026

Can I say, I'm confident they did nothing in my car service, not even washing. They take in a 100 cars a day for service. Is impossible to give a good experience being overloaded and inundated with so much work. Not going there again.... and i don't know where to take my car the next time. Probably go mechanic... Let's see! Shame!!