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Volkswagen Showroom Mg Road Gurugram Frontier Autoworld Pvt. Ltd

4.9

(153)

G1, Vatika City Point, MG Road Gurugram

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About Volkswagen Showroom Mg Road Gurugram Frontier Autoworld Pvt. Ltd

4.9
Excellent

(153)

Facility Accessibility

?How easy was it to locate the place, park one's car and enter the facility

Showroom Ambience, Cleanliness & Upkeep

?Display of cars, AC working or not, tables, furniture clean or not. Music / TV playing or noisy environment

Staff Friendliness

?Meet & Greet of Security Staff, Receptionist , Sales Consultant , Waiting time

Test Drive Experience

?Degree of ease in booking a Test Drive and taking it. Condition of the Test Drive car. Effectiveness of Explanation of Car Features & Car Demo

Paperwork Completion

?Quality of follow up, degree of ease in collection and submission of New car and Old Car Exchange documents, Coordination with Bank etc

Transparency & Professionalism

?Car Deal , Discount, in case of car exchange , old car deal and value, Deal on Accessories , General level of trust, transparency and overall professionalism.

New Car Quality & Condition

?The condition of the new car bought and it's Cleanliness. All Car functions & features working or not. Dent , scratch and trouble-free or not

Overall Experience and Satisfaction

?Overall, How satisfied were you with the Showroom ?

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User Reviews

4.9

(153)

5 star

149

4 star

2

3 star

0

2 star

0

1 star

2

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By Priya Stephenon Oct 14, 2026

4.9

I visited here last month. I had a great experience here. Mr. Anuj helped us very nicely to understand everything here. The showroom has great ambiance. The Reception girl Shivani she was very nice.! Highly recommend to you guys. Must visit here and choose your dream car!!

By Priya Bhujelon Oct 14, 2026

4.9

Excellent Experience with this showroom. Anuj and Shivani they both are very nice, professional and well mannered staff here. Special thanx to them. They explained everything cleary and easy to make us a decision.. Highly recommend!!

By Kajalon Oct 14, 2026

4.9

Had a Great Experience with this showroom.Special Thanx to Mr Anuj he showed us the cars in details, explain everything clearly and patiently.. overall everything was perfect. Highly recommended!! Must visit!!

By aankhi duttaon Oct 14, 2026

4.9

Had a great experience while deciding on our car. Aniket helped with detailed information on all models and guided us to choose our dream car. Smooth processing and documentation done seemlesy.

By Shuvojyoti Paulon Oct 14, 2026

4.9

Nice and very transparent. Aniket ji (sales person) was very helpful and always ready to help.

By Aman Saxenaon Oct 14, 2026

4.9

Just got the delivery of our Taigun GTline. Great experience overall. Sumit from sales was an amazing help throughout.

By Varun Saxenaon Oct 14, 2026

4.9

Whole process was smooth and easy The staff was very supportive and they did all the arrangements perfectly.

By Divya Aryaon Oct 14, 2026

4.9

We had an amazing experience with the Volkswagon MG Road while buying the car. The entire staff is very helpful and guided us so wel that we end up buying Virtus 1.5 from here. Special thanks to Mohit who assist us from test drive to handover.

By ASHOK BHATIon Oct 14, 2026

4.9

Recently I visited in this showroom all staff are very polite very decent they treated me very well and sales person described about cars and features very well overall I’m fully satisfied with this showroom and staff

By Manish Katariaon Oct 14, 2026

4.9

The experience has been very good. Whatever was assured has been delivered. The staff is cooperative and very helpful.

By Varinder Kablion Oct 14, 2026

4.9

Cooperative staff, Good hospitality. We'll knowledge about the features, Good interactive staff. Overall great experience.

By Riyanshi Dagaron Oct 14, 2026

4.9

I visit mg road showroom it was Great experience with the sales person he attended me nd explain the all features of the car 👍👍 …

By Dushyant Kharetaon Oct 14, 2026

4.9

Very good experience at the showroom. The staff is very polite and helpful

By Satyajeet Samalon Oct 14, 2026

4.9

I had a experience with the phase 2 showroom Shivani ji has explained me every thing in brief about virtus and i have booked also with a good discount and price which she had offered me thanks a lot for the legend service

By Prashant Khatanaon Oct 14, 2026

4.9

Good staff and well management or delivery on time Thanks regards

By Prashant Singhon Oct 14, 2026

4.9

Very supportive staff. They responds and resolve the issue quickly.

By sudhir panchalon Oct 14, 2026

4.9

Excellent service for all queries and support till delivery

By Anirudh Srivatsanon Oct 14, 2026

4.9

Full experience was fantastic, Mohit was excellent with everything !

By sangeeta Aon Oct 14, 2026

4.9

Delivery process was smooth

By Kaadambari Muttooon Oct 14, 2026

4.9

This is my 4th VW car and the experience keeps getting better. My husband refuses to go anywhere else and the Frontier showroom on MG Road Gurgaon has become a trusted place for us, whichever VW vehicle we buy. Special thanks to Mr Jeetendra for his exceptional care. It's good to see such cooperation amongst showroom staff!

By Diivyaata Vaishnavi Aggarwalon Oct 14, 2026

1.0

I recently purchased a car from them on 26 August 2026, and unfortunately, my experience with their marketing, sales, and delivery services has been extremely disappointing. The car was delivered to me with certain parts missing. What is even more concerning is that I had to identify and highlight these missing items myself, as the dealership did not take the initiative to inform me about them. There has also been significant miscommunication regarding the features of the car. At the time of purchase, their team clearly informed me that my particular series came with VW Connect. However, they are now denying what was communicated by their own representatives. This reflects a serious lack of product knowledge, transparency, and accountability. Despite these issues, I have not received a proper apology. Instead, the responsibility seems to be getting shifted onto me, which is highly unprofessional and disappointing. Furthermore, my vehicle registration number has already been allotted, but I have still not received any clear update regarding the status of my RC. Most importantly, this entire experience has resulted in a complete loss of trust in the dealership. When a brand-new vehicle is delivered with missing parts and there are contradictory statements about its features, it naturally raises concerns about whether the vehicle was delivered in the complete and original condition that a customer should reasonably expect. Overall, the experience has been marked by poor communication, lack of transparency, inadequate product knowledge, and an absence of accountability. After spending a significant amount on a new car, I should not have to repeatedly follow up just to establish what was supposed to be included in the vehicle in the first place.

By Shashwat Gargon Oct 14, 2026

4.9

Great experience, thanks to Paras from VW team

By Rohit Guptaon Oct 14, 2026

4.9

Good team and Akhil ji thanks for the deal and knowledge provided

By Reetesh Namdeoon Oct 14, 2026

4.9

​⭐⭐⭐⭐⭐ Outstanding customer assistance by Sulekha at VW Frontier Autoworld Gurgaon! ​Had a wonderful experience with the after-sales support team at Volkswagen Frontier Autoworld. I reached out for an old invoice copy for my Polo, and Sulekha assisted me promptly and resolved my query right away. Her quick turnaround, polite communication, and helpful approach made the entire process effortless. Truly appreciate the customer-first service..!!

By Rishi Chaturvedion Oct 14, 2026

4.9

Got the virtus from this showroom after visiting others as well and got the best deal across city. Very professional and punctual.

By Debasish Biswalon Oct 14, 2026

4.9

Very professional staff! Had a great experience!!

By rozif arshon Oct 14, 2026

4.9

Helpful staff and their hospitality is great

By Darsh Asawaon Oct 14, 2026

4.9

Great experience. Helpful staff

By Dawar Alion Oct 14, 2026

4.9

sumit from the sales team deserves an extra star. Very helpful and extremely knowledgeable person.

By Ajayon Oct 14, 2026

4.9

Good experience. They are responsive & proactive professionals.

These reviews are the subjective opinion of a CarPhD member and not of CarPhD. CarPhD performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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