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VOLKSWAGEN CITY STORE GURGAON 32nd MILESTONE

4.4

(44)

PART 2, BUILDING, JMD Pacific Square, Part II, Chander Nagar, Sector 15, Gurugram, Haryana 122001

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About VOLKSWAGEN CITY STORE GURGAON 32nd MILESTONE

4.4
Very Good

(44)

Facility Accessibility

?How easy was it to locate the place, park one's car and enter the facility

Showroom Ambience, Cleanliness & Upkeep

?Display of cars, AC working or not, tables, furniture clean or not. Music / TV playing or noisy environment

Staff Friendliness

?Meet & Greet of Security Staff, Receptionist , Sales Consultant , Waiting time

Test Drive Experience

?Degree of ease in booking a Test Drive and taking it. Condition of the Test Drive car. Effectiveness of Explanation of Car Features & Car Demo

Paperwork Completion

?Quality of follow up, degree of ease in collection and submission of New car and Old Car Exchange documents, Coordination with Bank etc

Transparency & Professionalism

?Car Deal , Discount, in case of car exchange , old car deal and value, Deal on Accessories , General level of trust, transparency and overall professionalism.

New Car Quality & Condition

?The condition of the new car bought and it's Cleanliness. All Car functions & features working or not. Dent , scratch and trouble-free or not

Overall Experience and Satisfaction

?Overall, How satisfied were you with the Showroom ?

See all reviews

User Reviews

4.4

(44)

5 star

37

4 star

1

3 star

0

2 star

0

1 star

6

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By Talking Timeson Jun 8, 2026

4.9

Amazing team very nice location .

By meena vermaon Jun 8, 2026

4.9

Excellent services sales State is highly professional

By Sonu Gujjaron Jun 8, 2026

4.9

Very good staff and Very Helpfull m very happy To Visit Here? …

By Adarsh Kumaron Jun 8, 2026

4.9

Nice Experience staff very Helpfull

By Priyanka Singhalon Jun 8, 2026

4.9

Very Good Experience with All Staff Thank u Bhisam Rajni Mukesh ji

By shivani khatrion Jun 8, 2026

4.9

Good and smooth experience, thanks to Rajni and Mukesh for their support and quick service. Thanks!

By Sanchi Rahulon Jun 8, 2026

4.9

Delivery On Time Thank U Mukesh ji

By deepakshi sharmaon Jun 8, 2026

1.0

Worst sales people, least interested in explaining anything.

By Tannishtha Singhon Jun 8, 2026

4.9

Good experience. Deal offered was really good. Overall a very smooth experience.

By Shashwat Bansalon Jun 8, 2026

4.9

Visited the showroom today for a test drive and had an amazing experience! The staff was courteous, polite and helpful. Special kudos to Rohan who patiently explained everything about the car to us. Definitely a big step up over the Skoda showroom next door :))

By Sujit Dason Jun 8, 2026

4.9

Dealing is so good very Helpfull Nature all staff

By Rasheeda Khanon Jun 8, 2026

4.9

Great experience nice ambience staff is very friendly and cooperative

By Anurag Guptaon Jun 8, 2026

4.9

Very professional handling of the whole buying experience.

By Vijion Jun 8, 2026

4.9

Great experience overall. Mukesh and Rohan were very helpful and patient enough to resolve all our queries. Timely delivery of the car. Really appreciate their time and effort.

By vinay goyalon Jun 8, 2026

4.9

Nice and fantastic experience for new car delivery from the city store VW Gurgaon

By Irshan Akhtaron Jun 8, 2026

4.9

Thank you bhanu Very Very Nice Delivery System all Staff very Coopeative Thank u

By Riya Pandeyon Jun 8, 2026

4.0

I recently purchased a Volkswagen car, and while the overall experience was positive, there were some highs and lows. The sales experience was excellent, thanks to Sahil, who explained the process clearly and ensured we received good discounts. However, the delivery experience didn’t quite meet expectations. Since Sahil was occupied with formalities at another store, there was no dedicated person available to assist us properly. The car wasn’t presented in a celebratory manner which felt a bit underwhelming for such a memorable purchase. I appreciate the smooth sales process but hope the dealership improves its delivery experience to make it equally special.

By Supriyaon Jun 8, 2026

4.9

I had a wonderful experience purchasing my Volkswagen Taigun with Bhisan Salesman. He was professional and attentive explaining all the car features in detail. As we are new to driving automatic cars, he patiently guided us through the driving skills and made sure we felt confident behind the wheel. Thank you Volkswagen Team

By mohit tanwaron Jun 8, 2026

4.9

Excellent delivery experience with good guidance from salespersons

By Debasis Mukherjeeon Jun 8, 2026

4.9

Very quick service. Best rates in Gurgaon. I got delivery super fast. Manager was super transparent with the pricing and hid nothing from me. Every staff was helpful with the delivery. They even helped with the loan, it happened in the same day as well

By Amit Pathareon Jun 8, 2026

4.9

Mr bhisam was Explain All Features of vechiles in good Way Staff Was Very Helpfull Reception Greet Was Very nice Hospitality was very very Good

By Golu _Jaat_ak47on Jun 8, 2026

4.9

Showroom Was very Clean Staff very Helpfully Features are explain very Smoothly Nice Visit

By Omprakash Yadavon Jun 8, 2026

4.9

ambience was so good Staff very Good Details Given way very Nice

By anand Pandeyon Jun 8, 2026

4.9

very Very Nice Experience with her All Guys

By Manish Singhon Jun 8, 2026

4.9

sales person are very Good In sales Good Ambience

By Sohel Sekhon Jun 8, 2026

4.9

Very very nice service very humble all person

By Buddhadev Dason Jun 8, 2026

4.9

showroom Was Very Clean nd very Nice staff was So Good

By Dimple Agarwalon Jun 8, 2026

4.9

Entire staff is really helpful, had a great experience!!

By Pranav Dixit Sharmaon Jun 8, 2026

4.9

Mukesh Ji Bhisam Rajni Madam Was very Helpfull Sahil was very Good Sales Person Thank u all Staff

By parv jainon Jun 8, 2026

1.0

I booked a car virtus in the month of July from this showroom and paid them 11K refundable booking amount. Due to unforeseen events I had to cancel the booking. Now it's been more than 7 months, they haven't fully refunded my money. I tried to connect with VW customer care but no action has been taken infact they are saying you paid cash to our executive and we didn't receive the full cash from him so we are not liable to pay you the balance amount. Be cautious if you are considering to buy a new car from here.

These reviews are the subjective opinion of a CarPhD member and not of CarPhD. CarPhD performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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