Renault Gurugram Sector 61 Sales & Service

By Sukanya Rudra Nandion Jun 8, 2026

Overall experience satisfactory. However there seems no retention of old service advisors. Tendency to put add on irrelevant works not pertaining to kms run.

By Shrikant Srirambhaton Jun 8, 2026

I am impressed by the prompt response and supportive staff. I have informed Vineeta and Gunjan about my stop over (Mumbai-Ladakh) in Gurgaon for 1st service of Duster and if they would be able to deliver the same day. Everything was handled pretty well with no hassle to me, despite the vehicle details not punched. Mr Vikrant attended me during lunch time and explained me the process well. Keep up the good work.

By Mohiton Jun 8, 2026

I m looking to buy Reanult kiger evolution for that called up to sector 61 gurugram showroom , I start talking to associate JAY , he said sir I will give u car in 7 19000 but cnt provide you seat cover and matt ,, I asked him bhai matt toh associcers mai aate hai and aap uske charges bhi le raho toh he said pura Saman thodi dete hai ...wow ..I think that's the reason reanult not able to sale his cars in India.. paisa pura charge karnege lekin Saman nhi dengye.. I do have screenshot for that conversation but not have the option to attach here... Advice to showroom owner be aware from this kind of associate who failed to sale because of their incentives..highly recommended dnt go to this showroom Belive be aware of JAY..

By Subham Kumaron Jun 8, 2026

My experience with the service was disappointing overall. I was charged high labour and additional service costs without proper clarity on what was actually necessary vs optional. Even after servicing and follow-up support, the engine warning light and “Service Required” issue appeared again. Recently, during a family trip to Ujjain, the car started overheating and losing power after continuous driving, and at one point it was barely moving forward. This created a stressful and concerning situation for my family. Despite multiple follow-ups, I still have not received proper technical proof, work evidence, or CCTV footage/documentation of the actual work performed on the vehicle. While the staff did coordinate for pickup/drop and remained responsive, there is a serious need for improvement in diagnosis quality, transparency, billing clarity, and customer communication.

By Nalin shankaron Jun 8, 2026

Staff are very cooperative. Delivery Was smooth and staff briefing was good.

By vijay partapon Jun 8, 2026

The staff's behavior is poor. If you service their computer, you'll receive a good service, but if you service yours, you'll receive a rude service.