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Mahindra Modi Arnav Automobiles Pvt Ltd - SUV & Commercial Vehicle Showroom

3.1

(23)

Survey No 412, RD, Ashar Compound, Road Number 27, Wagle Industrial Estate, Thane West, Thane, Maharashtra 400604

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About Mahindra Modi Arnav Automobiles Pvt Ltd - SUV & Commercial Vehicle Showroom

3.1
Average

(23)

Facility Accessibility

?How easy was it to locate the place, park one's car and enter the facility

Showroom Ambience, Cleanliness & Upkeep

?Display of cars, AC working or not, tables, furniture clean or not. Music / TV playing or noisy environment

Staff Friendliness

?Meet & Greet of Security Staff, Receptionist , Sales Consultant , Waiting time

Test Drive Experience

?Degree of ease in booking a Test Drive and taking it. Condition of the Test Drive car. Effectiveness of Explanation of Car Features & Car Demo

Paperwork Completion

?Quality of follow up, degree of ease in collection and submission of New car and Old Car Exchange documents, Coordination with Bank etc

Transparency & Professionalism

?Car Deal , Discount, in case of car exchange , old car deal and value, Deal on Accessories , General level of trust, transparency and overall professionalism.

New Car Quality & Condition

?The condition of the new car bought and it's Cleanliness. All Car functions & features working or not. Dent , scratch and trouble-free or not

Overall Experience and Satisfaction

?Overall, How satisfied were you with the Showroom ?

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User Reviews

3.1

(23)

5 star

12

4 star

0

3 star

0

2 star

2

1 star

9

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By adarsh shahon Jun 16, 2026

4.9

First impression of the Mahindra Showroom was excellent — the showroom is clean, well-maintained, and has a premium feel.

By Avinash Rauton Jun 16, 2026

4.9

Good Atmosphere, attending and knowledgeable staff Must Visti for Your New mahindra Car

By Veenashree Rajapuron Jun 16, 2026

1.0

This ROXX service is the worst I have ever seen. The staff was not good or helpful.

By mohit bhatiaon Jun 16, 2026

1.0

Extremely disappointed and frustrated with the service experience for the 1st service of my brand new Mahindra car. I have been using and servicing Maruti and Hyundai cars for the last 8 years and honestly, I have NEVER experienced anything even remotely close to this level of negligence and poor service. This has easily been the WORST workshop experience I have ever had. The car was handed over in perfectly good condition, but after service it was returned in a much worse state: • Side mirror panel scratched • Side Cameras completely not working • Cleaning/washing not done properly at all • Tyre punctured, with glass pieces and small workshop debris found inside the tyre What is even more shocking is the total lack of responsibility from the service centre staff. I personally raised all concerns with the manager, Rohan, but there was absolutely NO resolution provided. Not even a single follow-up call or message was received from the workshop after the complaint. This kind of careless handling is unacceptable, especially when customers are trusting Mahindra with one of their premium vehicles. Instead of peace of mind, the service centre created more problems than they solved. To all Mahindra buyers — please avoid this workshop if you genuinely care about your car, your time, and your money. A first service should build customer trust, not destroy it. @Mahindra management — workshops like these are seriously damaging customer confidence and negatively affecting the reputation of the brand. Building good cars alone is not enough if service partners continue delivering such careless and irresponsible experiences. The workshop is fortunate to get Mahindra service agency and Google not allowing people to give negative stars so they got 1 from me

By Pratik Daveon Jun 16, 2026

1.0

Worst service For Car 2 service they took 3 Days . And they First charge me 8000 after 3 days they charged more 2000 for intercleaning i said them i dont want intercleaning. And he blaming me sir you told me for intercleaning. For oil change they charged me 4000/- Xuv 700 engine oil required 6ltr and oil costing is 670 for 6ltr bucket. Very disappointing 👎🏻👎🏻

By Faizan Shaikhon Jun 16, 2026

4.9

Modi Mahindra “Excellent experience at Modi Mahindra showroom. Staff was very supportive and professional. They explained all car features clearly and helped throughout the booking and delivery process. Showroom atmosphere and customer service were very good. Highly recommended for anyone planning to buy a Mahindra car.”

By Shaikh Wazaifon Jun 16, 2026

4.9

Great customer service. Staff is totally helpful in all the scenario. Great experience

By Shubham Raksheon Jun 16, 2026

4.9

Very supportive staff and calm

By Priyanka Veluon Jun 16, 2026

4.9

Excellent service and supportive staff.

By Prathamesh Wekhandeon Jun 16, 2026

1.0

Worst service ,25 days still my car is not done yet- just one door handle repair Third class peoples

By Nehaon Jun 16, 2026

4.9

Staff was so friendly and surroundings is so clean

By Jayesh Londheon Jun 16, 2026

1.0

Worst service centre one could visit, kept my car for 1 month explaining me that the part isn't available and after a month told me the same thing regarding the part....half of the work was done which was faulty itself .....i gave them one star...as i could not give stars in negative

By VINAY MESTRYon Jun 16, 2026

1.0

Worst service ever....

By Kartik Nairon Jun 16, 2026

2.0

Purchased XEV9e on Jan 26 Purchase experience: 1. Booking smooth. 2. Booking promises catered to dissatisfied. 3. Offers given were average noting great. 4. Dealership to customer interaction only till the booking was done later everything was one customer to dealership keep on following up with them on status updates. 5. Desired colour choice not provided, desired manufactured month not provided. Though it all was promised while booking. 6. PPF timeline not met and the work done was pathetic. Even the glue marks were not cleaned and the door fitting made noise. Service experience: (1st free service) 1. Booking appointment and pick up drop well managed. 2. Problems highlighted to the representative at time of service were not attended to. I had informed about the door sound and the a screeching sound while braking since it was just a month old the braking issue should not even be there but the car was delivered back as is without any check and a very bad car wash may be it was not even washed. When the dealership called asking for feedbacks on delivery and service and expressed the dissatisfaction they asked not to give any feedbacks on the feedback links. And they will compensate the issues in the next service promising a check on the issue and a detailed car cleaning but post that call i never heard back from them. Posting the review here since the links they provided have expired. They have a good property and staff size but the after sale and post booking experience is disappointing. Would recommend to check other dealerships before you visit here. Posting the photos Night pics are post PPF once and day pics are post 1st service

By Sanskar Mandavkaron Jun 16, 2026

4.9

Nice staffs and awesome designs and features in car 🤩🤩🤩 …

By Ashwini kaleon Jun 16, 2026

4.9

Clean showroom.staff is very cooperative.good service

By Sanjay Malviaon Jun 16, 2026

1.0

Absolutely unprofessional people. Nobody takes any responsibility of their work. My vehicle is lying in their workshop for service for four days now. Still i have no update on the progress. Tried calling the General Manager Abhijeet, the guy is saying “i am in meeting, cal me back later.” So unprofessional behavior. The place are shameless and total garbage. I will never give me vehicle to them for service ever. And will inform everybody about their - i dont care attitude.

By Mahtab khanon Jun 16, 2026

1.0

Its wrost service centere. No body was risponsible. No one is call pic. And. No any other update. For the last one month. Very dull service centere

By PRANAV KOLEKAR.on Jun 16, 2026

4.9

Excellent staff and nice experience.

By Ankit Sharmaon Jun 16, 2026

4.9

Best XUV in mahindra and best experience with Bharat Sir I am satisfied with his concern ♥️♥️

By Ninad Tareon Jun 16, 2026

4.9

Very Well Attended... Nice service

By Manjeet Raion Jun 16, 2026

2.0

Over loaded crowed and completely unmanageable service

By H Kon Jun 16, 2026

1.0

Worst experience ever. If there was an option to give negative ratings, I would gladly use it. I booked an appointment a week in advance, yet nobody showed up. We waited during the scheduled time slot, and the assigned representative kept ignoring calls. After a long delay, he finally responded claiming he was hospitalized and on saline because he wasn't feeling well. However, after cross-checking, I found out he was actually at the office that day and the following day. The audacity to make up such a ridiculous excuse is unbelievable. The next day, after I lodged a complaint, a new agent was assigned. The appointment was scheduled for 7:00 PM. At 7:15 PM, he called saying he had already left and would arrive shortly. After making us wait another 30 minutes, he came up with yet another excuse, saying he couldn't come because he didn't have petrol and his fuel voucher wasn't working. What is truly frustrating is not just the poor service, but the constant stream of dishonest and unprofessional excuses. If you cannot fulfill appointments, at least be honest and respectful of your customers' time. Making customers wait repeatedly and then giving absurd reasons is completely unacceptable. I would strongly advise others to think twice before using their services. And imagine this is before even buying the vehicle. Can't even imagine after services.

These reviews are the subjective opinion of a CarPhD member and not of CarPhD. CarPhD performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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