Lexus Motors, Barasat

By Hasibur Mollickon Oct 15, 2026

Today I go to Barasat showroom There environment is very good & all staff behavior are excellent,I am satisfied

By Pratyay Mitraon Oct 15, 2026

I had a very disappointing experience with Lexus Service Centre, Barasat, while repairing my Tata Nexon through insurance after an accident. The quality of work was far below expectations. There were multiple fitting mismatches after the repair, and I also noticed new scratches on the car that were not present before. Additionally, the rear camera stopped working, and despite informing them, they were unable to fix the issue. I am also unable to change the time settings, and the parking assistant is not functioning properly after the repair work. These problems indicate a lack of proper inspection and quality control before handing over the vehicle. Overall, the repair work was unsatisfactory, and the service experience was very poor. I expected much better professionalism and attention to detail. I would not recommend this service centre based on my experience.

By Soumik Maitraon Oct 15, 2026

From the very beginning, Suman has been highly cooperative and supportive. We are extremely satisfied with his professionalism, positive attitude, and courteous behavior throughout our interactions.

By SOUMEN DASon Aug 14, 2026

My sales executive is Sudip kr Saha. His cooperation is excellent.Thank to Sudip & entire Barasat sales team.

By moumita biswason Aug 14, 2026

Today we take delivery our TiagoXz+ Suman is my sales executive is excellent.

By jagabandhu rayon Aug 14, 2026

Barasat showroom staff very good cooperationTThans

By Suvankar Ghoshon Aug 14, 2026

Today we take Punch car delivery from Barasat showroom.Our sales executive Shankar Kumar Dey is excellent service provide us & entire Barasat team is excellent 👌🏻👌🏻 …

By Capt. B. S Dason Aug 14, 2026

I happen to be a regular visitor of Lexus Motors, Barasat facility, visiting them since their incorporation. Whenever I visit them (with prior appointment only) with my NANO CAR, they would ignore me, my turn will be at last or later, although I used to neglect it as my intention was to get a quality job. I suppose they issue a token upon arriving. But I will have to knock them for my turn (Nano issue!) although I happened to be second in sequence also my token number was 2. Service representatives are unprofessional, worst more precisely ( those I have met so far), reluctant to have a test drive. Understanding this, I used to write down existing issues with the vehicle in my limited knowledge prior to my visit, narrate those so that those issues could be resolved. About work culture or ethics, they deserved ZERO. Why because is, they made a bill of 3.5 litres engine oil (written as: Mobil Super, 1000 x 2 TM 15W 40 2.5 LX6, QTY 3.5) during my last visit (lasts service was done in September, 2024). Indeed Nano required 2.2 litres of same grade engine oil; not 3.5 litres. Actually there are many more things which were definitely overpriced; I can say. And I discovered all those variations when I visited another Tata Authorized Service Center recently. I felt cheated by Lexus Motors, I did not cross check those older bills, my mistake. Unfortuantely I paid whatever they asked. This is not the question of a litre of engine oil or cost of spare parts, it’s the honesty, and it seems they have higher cheating or over billing tendency! It’s really hard to digest the treatment received by a loyal client like me. Of Course there are certain entities that do not believe or live with honesty or loyalty, and Lexusis one of them for sure. Honestly speaking, mechanics are good, professional, well trained, well behaved. What I’ve noticed is that, one can approach the ramp or to the mechanic while the work is in progress. Unfortunately, one will run away before reaching this level or section. As there are certain protocols to reach mechanic/s. Definitely I will think twice before approaching Lexus, Barasat, in the feature. There are many more facilities that serve better or similar, not as famous (big brand, I mean) like Lexus; most importantly no over-priced or cheating practice/ policies they follow.

By Baki Billahon Aug 14, 2026

Barasat sales team cooperation is very good Sandipan Ghosh is the best sales executive .

By Sanu Mallickon Aug 14, 2026

Shankar kr.Dey is very good sales executive Entire Barasat team is excellent 👍👍 …

By Sourabh Pathakon Aug 14, 2026

My experience with Lexus Motors has been deeply disappointing, starting from the very first day I took delivery of my Tata Nexon XZA+ (P) in December 2022. At the showroom itself, the tyre pressures were low, and after the staff inflated the tyres using the 12V socket, the car refused to start. The brand-new vehicle had to be jump-started inside the showroom before it could be handed over to me. That should never happen with a new car. Unfortunately, this was only the beginning of a long and stressful ownership experience. Over the past three years, the vehicle has suffered repeated sudden battery drain and complete no-start situations, often without any warning. Many times the car has had to be transported back to the Lexus Motors service centre, where it has spent long stretches of time while I waited for clarity. What has been most frustrating is the inconsistent and ever-changing diagnosis provided each time: Initially: “Battery is OK” Later: “Battery is defective” (multiple replacements) Then: “ECU/PEPS issue” Most recently: “Corrosion may be responsible” Despite multiple part replacements and repeated visits, the root cause has still not been identified, and the problem continues to recur. I have also requested written reports and proper technical explanations several times, but I rarely receive any clear documentation—only verbal statements. As a customer, this has resulted in tremendous inconvenience and loss of confidence. A car should not spend so much of its life stuck in the service centre, and after-sales support should not feel like a constant struggle. I hope Tata Motors and Lexus Motors seriously review cases like mine, because reliability and transparent service are just as important as features and safety ratings .

By Trishita Ghoshon Aug 14, 2026

It's a very good stuff behaviour.. showroom ambiance is excellent.. seller communication is too much better in another showroom...

By Dulal Biswason Aug 14, 2026

I purchased a car from lexus motors barasat showroom, showroom atphomosphere was great & behaviour of all the staffs are so polightly,well groomed & well knowledgeable I am very happy & satisfied to purchase my first car from Lexus motors barasat Thank you Dulal kumar biswas

By Prithwiraj basuon Aug 14, 2026

Service centre..needs his own service

By A Common Manon Aug 14, 2026

Overall I am satisfied with the service.

By Palash Nandion Aug 14, 2026

Very spacious and nice behaviour.

By Sakinaaaon Aug 14, 2026

Sourav is the most cooperative sales executive.His cooperation is best we are satisfied. Thank you sourav & entire Lexus Barasat team.

By Archisman Banerjeeon Aug 14, 2026

Great delivery experience and good assistance

By Sujit Kumar Dharon Aug 14, 2026

The staff behaviour of lexus motors barasat is very excellent, they are very generous and calm . The showroom is spacious and it has pleasant atmosphere. It is also easily accessible to the customers.

By Mithu Chakrabortyon Aug 14, 2026

Good product, co-operative staffs neat and clean area

By Amiya Dason Aug 14, 2026

Excellence service provided our sales executive Sandipan Ghosh

By Sivaji Pramanikon Aug 14, 2026

Very bed experience don’t come hear

By Arabinda Kumar Senon Aug 14, 2026

Very good. Appreciated the friendly behavior from the stuffs.

By Himadri Banikon Aug 14, 2026

Never ever buy any car from them. They will promise you so many things but after ur payment they will forget everything, they don’t even recognise you. There are two sales person named SUMAN and SUBHAJIT. Never ever fall in their trap. Before buying car they will behave so nicely but after sales they will not even recognise you. Before buying the car , they said , they will behave adding return to invoice in insurance but at the time of delivery, it was missing. While asked the reason, they didn’t have any answer. Not only the sales person, the technicians are also same, while delivering card they should give you al least 5 ltrs of fuel, they even stole from there as well. I ran out of fule adter 10 km of drive. So unprofessional they are. Only good thing their manager did is, they installed window rain guards for free. Rest all are bogus. Never ever buy from barasat lexus tata motors.

By Sandip Sardaron Aug 14, 2026

Today we took delivery our Nexon car Suman Das is our sales executive.His cooperation is excellent thanks to Suman & entire Lexus team.

By Pratyay Mitraon Aug 14, 2026

I had a very disappointing experience with Lexus Service Centre, Barasat, while repairing my Tata Nexon through insurance after an accident. The quality of work was far below expectations. There were multiple fitting mismatches after the repair, and I also noticed new scratches on the car that were not present before. Additionally, the rear camera stopped working, and despite informing them, they were unable to fix the issue. I am also unable to change the time settings, and the parking assistant is not functioning properly after the repair work. These problems indicate a lack of proper inspection and quality control before handing over the vehicle. Overall, the repair work was unsatisfactory, and the service experience was very poor. I expected much better professionalism and attention to detail. I would not recommend this service centre based on my experience.

By Sandipan Ghoshon Aug 14, 2026

Very good and Helpful dealer with workshop.. Thank you Lexus Motors.

By Koushik Janaon Aug 14, 2026

Lexus motors barasat is generally well rated, specially stuff behaviour and service quality also good , they are friendly ,helpful and vehicle delivery process smoothly, good showroom ambience and availability of tata models.

By Nasir uddin mallik Mallikon Aug 14, 2026

Booking to delivery everything is ok.I am satisfied

By Gour Biswason Aug 14, 2026

Shankar Kumar Dey is excellent sales executive