L'atelier Citroen Gurugram ( Gurugram workshop)

By Ujjal Kumar Jainon Jun 9, 2026

Location not one of the best and 40kms from where I live but other goodies include hospitable staff, good technicians and customer centric receptionist. Citroen has to focus on Customer Experience especially post purchase for at least next ten years(though ideally should be ongoing) to build trust and win the Indian Customer with high level of product quality and services pre and post sales. Am a Citroen C3 Aircross owner and fully satisfied with my first two months of ownership experience. Ditto that after visiting the same service dealer after one year. The best part is minimal waiting time.

By Chander Sharmaon Jun 9, 2026

They don't provide good service, whatever work is done they just say it's tired.

By Digital Saharaon Jun 9, 2026

Driving the Citroën has been a smooth and comfortable experience. The ride quality is excellent, features are user-friendly, and overall performance is impressive. Highly satisfied with the car.

By Raj Vermaon Jun 9, 2026

Always on the top for customer satisfaction. They deliver great work on commited time.

By Ashish Chauhanon Jun 9, 2026

Dear @CitroenIndia, Buying a car is a dream, not just a transaction. Sadly, your service experience is turning that dream into a nightmare. When your dealership and service centers can’t fulfill basic customer needs and resolve service issues, it’s not just poor service — it’s a betrayal of trust. I’m from Gurgaon, and my Citroën C3’s back glass broke in an accident. And for the sake of urgency, I didn’t even claim insurance — which, by the way, I bought from Citroën itself — because your team shamelessly said it would take a week to process. Even then, when I agreed to pay from my pocket just to get it fixed quickly, your service team couldn’t arrange a pickup despite booking it 2 days in advance. On top of that, at the time of purchase, your sales team promised free pickup and drop for any service complaint — and now you’re conveniently charging extra for it. Another fake promise exposed. If you can’t handle basic service requests or stick to your commitments, stop making tall claims while selling your cars. You’re not just wasting customers’ time and money — you’re breaking their trust. #CitroenIndia #CustomerServiceFail #CitroenC3 #UnhappyCustomer #FalsePromises #Gurgaon #DoBetterCitroen

By Sandhya Rewariaon Jun 9, 2026

Worst service experience , Alignment balancing machine is never available . We are chasing from 3 months and still no response . Biggest mistake . Also Car paint quality not good. Car always making noise still no one cares. Better to avoid it and dont fall in this scam.HR36AM4351. I will never suggest ayone ro buy Citroen

By Rishabh Sharmaon Jun 9, 2026

Extremely poor location for an only Service center in Gurugram.

By Yoginder Kumaron Jun 9, 2026

Third class area logged in water always

By gurmeet son Jun 9, 2026

My recommendation is to book the appointment before coming ! Overall okay experience here ! Do check if the required parts are available.

By Checkon Jun 9, 2026

The location is the most negative thing about this center.

By Nikhil Chopraon Jun 9, 2026

They understand all the problem of cars that is managed by expert team members there. Very Good service Citreon Gurgaon

By MusafiRosnon Jun 9, 2026

The location is not very good but the service is satisfactory. They are always on the toe to resolve any issue that we address.

By Manav Kashyapon Jun 9, 2026

Excellent service experience, I was there the whole time. Vehicle was delivered within stipulated time period. Attention to detail - Very well recommended, The staff is also cooperative. Citroen did not ask me to post this review, this is my genuine opinion.

By Ashif khanon Jun 9, 2026

Very good place,all working employees friendly nature.

By Jatin Sobtion Jun 9, 2026

Highly recommend this service centre for Citroen car service in NCR, Mr Jai Rawat service advisor is a gem for this service centre even the entire team is well mannered and professional what I observed. No complaints just WOW experience with you guys.keep up the good work high always. Again Thank you Mr Jai Rawat!! Hoping for the same experience in future as well.

By Rohan Agrawalon Jun 9, 2026

**I would personally not recommend buying the Citroën Basalt.** I was among the first few customers who bought this vehicle around **15 months ago**, trusting the credibility of a French automobile brand. However, in these 15 months, I have had to visit / complain to the service team **nearly 20 times** for one issue or another. The most serious issue happened recently when I received an **“Service Airbag System” alert**. What shocked me the most was that **no one from the Citroën/service team proactively informed me that it was unsafe to drive the vehicle with this warning**. When I visited the workshop and specifically asked whether the airbag would function in case of an accident, I was told that **the airbag would not work**. This is not a minor service issue. **This is a direct safety risk for me and my family.** As a customer, it is extremely disappointing and concerning that such a critical safety issue was not communicated clearly and responsibly. After this experience, I have lost confidence in the product and the service support. **If anyone is planning to buy a Citroën Basalt and wants detailed feedback from an existing customer, feel free to drop me a message.**