JSW MG Motor India – Head Office

By YS Bedion Jun 9, 2026

Visited the MG Motors Gurgaon near 32 miles for test drive of MG Astor and M G Hector along with my family. The overall experience with the staff was excellent.

By chinmoy dason Jun 9, 2026

I had a very disappointing experience with MG Motor India. I have been a customer since November 25, 2024, when I purchased the Windsor EV. At the time of purchase, MG Motor had promised all Windsor EV buyers (who purchased the vehicle on or before December 31, 2024) unlimited free fast charging for one year from the invoice date. However, they have now abruptly changed the terms and conditions, limiting the free charging to just 1,000 kWh—equivalent to only 25–26 charging sessions. This sudden change is unfair and misleading. Such practices reflect poorly on the company’s credibility. I strongly advise against choosing MG Motor.

By hanas hakkimon Jun 9, 2026

Worst services. Warranty promises are only on paper. I had the worst experience in the last week (20 June 2024). The MG HECTOR PLUS car I bought 11 months ago had only run 3500 kilometers. The car tire had a manufacturing defect and had a bump on the tire. When I complained about it, they were trying to avoid me, and they just told me the tire warranty is not from MG; it is from the tire manufacturer, and we can’t give you a warranty on it. I don’t understand; I bought the MG car, not the engine, body parts, and tires separately. They rejected the cars' tire warranty, and finally I ended up paying the tire cost plus the wheel alignment cost. I suggest we shouldn’t buy any MG product since their brand has no warranty; instead, they are giving a warranty from the manufacture of each unit.

By madhuri sharmaon Jun 9, 2026

After sale, they are not even listening to their customer. Very bad experience, I have purchased a car 20 days back, which has a manufacturing fault, but dealer as well M.G.in not responding properly, after so many calls n e-mails.

By Jayaswamy Seshamnon Jun 9, 2026

MG MOTORS। HVAC A MOST SUSPICIOUS AND MOST DANGEROUS VEHICLE I am writing to express my deep concern regarding the HVAC MG Motors electric vehicle, which has proven to be not only a disappointment but also a serious safety hazard. As a longtime user of four-wheeler vehicles for over three decades without incident, I am compelled to bring to your attention the alarming issues I have encountered with your product. Despite its sleek design and apparent appeal, the HVAC MG Motors car has exhibited dangerous tendencies on the road. On two separate occasions, I have experienced bomb-like sounds and collisions with walls and pillars, resulting in extensive damage to the vehicle and immense fear for both occupants and pedestrians. One of the primary concerns is the poor management of the clutch and brake system, which are dangerously close to each other. This proximity has led to instances where a slight movement of the foot can inadvertently engage the wrong pedal, causing confusion and resulting in accidents. Furthermore, incidents have occurred when footwear becomes trapped between the pedals, leading to unintended acceleration or braking, leaving the driver powerless to prevent collisions. Given the gravity of these safety issues, I urge MG Motors to take immediate action to rectify the design flaws in the positioning of the brake, clutch, and accelerator pedals. Failure to address these concerns promptly could tarnish the reputation of your company and pose significant risks to the safety of your customers. I implore you to prioritize the safety and well-being of your customers by implementing necessary alterations to the vehicles currently in circulation and ensuring that future models undergo rigorous safety testing. Additionally, I urge you to improve the responsiveness and efficiency of your roadside assistance services, as the current process of inquiry is inadequate in emergency situations. As a loyal customer, I trust that MG Motors will demonstrate its commitment to customer safety and satisfaction by addressing these urgent matters with the utmost urgency and diligence. I eagerly await your prompt response and action on this matter

By Hemant Rauton Jun 9, 2026

Worst service and maintenance by your worst team at one of your showroom at Maharashtra, Aurangabad 431 136.

By Amit Sehgallon Jun 9, 2026

Very bad Service I'm not happy with the services by Shree ji Motors Safdarjung Enclv New Delhi

By sunil bhakooon Jun 9, 2026

MG GLOSTER……A DISASTER BEWARE WHEN YOU BUY MG CARS BUYING MG GLOSTER and MG HECTOR Plus in 2021 WAS THE WORST DECISION OF MY LIFE. I am paying the price for my mistake and do not want other customers to suffer in the same manner. I committed a blunder when I decided to exchange my 15 day old Fortuner for MG GLOSTER, and bought a MG Hector for my daughter. Since the day I have bought these cars, I have faced one problem after the other. First of all, within 3-4 months of driving the GLOSTER, it started vibrating. After that, it became erratic and would frequently not start on pressing the ignition. I MADE NUMEROUS ROUNDS TO THE DEALER BUT EVERY TIME I WAS YOLD THAT THERE WAS SOMETHING WRONG WITH MY DRIVING. After repeated visits for the problem, during which I had to leave my car with the workshop for days, I finally decided not to take it back from the workshop, unless they resolved the problem. Finally they admitted that the car’s battery was defective and they would have to replace it. THEN THEY STARTED NEGOTIATING WITH ME AS TO WHAT PERCENTADE OF THE COST I WAS READY TO BEAR. I PUT MY FOOT DOWN AS MY CAR WAS UNDER WARRANTY. FINALLY AFTER ENDLESS TO ANF FRO, THEY RELUCTANTLY DID THE NEEDFUL. BUT NOW AFTER PRECISELY 16 MONTHS, I AM BACK TO SQUARE ONE. AGAIN I AM TOLD THAT THE DEFECT IS WITH THE BATTERY AND THIS TIME SINCE THE WARRANTY OF ONE YEAR FOR THE BATTERY IS OVER I WILL HAVE TO BEAR THE COST. The car has already been with the workshop for the last 4 days and they are not doing anything about it. My daughter’s MG HECTOR has been repeatedly shutting down on its own. Just last week my daughter got stranded all alone in the middle of the road at 10-o-clock at night AND ROAD ASSISTANCE WAS NOWHERE TO BE FOUND. She had to take a cab home and we had to get her car lifted the next morning. Please beware when you buy an MG car. MG GLOSTER and MG HECTOR PLUS are UTTER DISASTERS ON WHEELS. THROUGH THIS POST I WISH TO WARN ANYONE THINKING OF BUYING AN MG VEHICLE… PLEASE DONT EVER THINK OF BUYING IT. THESE CARS ARE EXTREMELY UNRELIABLE AND UNPREDICTABLE.. YOU CAN GET STUCK ANY WHERE… ANY TIME OF THE DAY OR NIGHT. THE BATTERY LIFE IS HARDLY ONE YEAR.. AND CAN GO DEAD ANY DAY AFTER THAT. ON THE TOP OF THAT THE SERVICING RESPONSE IS EXTREMELY SLOW AND POOR. BEFORE YOU BUY A GLOSTER, KEEP IN MIND THAT YOU HAVE TO CHANGE THE BATTERY EVERY YEAR… BESIDES FACING THE PROBLEMS OF ENGINE KNOCKING/CAR SHAKING/ BAD BRAKING SYSTEM AND A HUGE SERVICING COST. THE WORST PART IS THAT THEY BLACKMAIL YOU INTO GETTING THE VARIOUS DEFECTS RECTIFIED ONLY AT MG DEALERSHIPS ( WHO ANYWAY CHARGE DOUBLE FOR SPARE PARTS) OR ELSE THEY REFUSE TO UPDATE THE SOFTWARE AND THE GUARANTEE WILL LAPSE. THE MG CARS HAVE A VERY POOR FUEL CONSUMPTION TOO. THE ELECTRONICS PROVIDED IN THE CARS KEEP KONKING OFF AS A RESULT, ONE HAS TO HEAVILY DEPEND ON SUPPORT BY THE MG WORKSHOPS ONLY… WHO IN ANY CASE ARE ILLEQUIPPED. THEIR BADLY TRAINED STAFF HAS NO CLUE OF CUSTOMER SERVICE AND IS ONLY INTERESTED IN RAISING SERVICE INVOICES. THE PRINCIPAL COMPANY PERSONNEL ARE NOWHERE TO BE FOUND AND EVEN IF YOU TRY AND CONNECT WITH THEIR CUSTOMER SERVICE DEPARTMENT THEY POINTBLANK REFUSE TO CONNECT YOU TO SERVICE HEADS OR HEADS OF ANY OTHER DEPARTMENT. ALL IN ALL MOST UNRELIABLE VEHICLES……MOST UNRELIABLE AND EXPENSIVE SERVICE……AND TO TOP IT ALL MOST ILLEQUIPPED SERVICE STAFF INCLUDING THE TOP MANAGEMENT AT DEALERSHIP……. IN NUTSHELL ITS A DISASTER TO BUY ANY CAR FROM MG MOTORS INDIA………BEWARE.

By Rahul Aggarwalon Jun 9, 2026

Good experience, overall discount and deals, just confirm payment details before deal finalization. Overall good

By Priyanka Mahendruon Jun 9, 2026

Nice showroom with well groomed staffs

By Milanon Jun 9, 2026

Buying experience is so bad, by the sales people attitude prefered not to put my money beacuse while buying they aren't treating well then how can you expect a good after sales service

By YES GROUP (YES GROUP of MINERALS)on Jun 9, 2026

To MG Pulse Hub, You are in CC in this mail, I am not getting any response from your side and no action in this regard. You are saving your MG Jai Ganesh Service Center. You are not supporting your customer. I think its my fault that I purchased an MG CAR. I need strict action from your end and solve my problem as early as possible Tikat no - 2654575 Customer name Arvind shukla

By roker hereon Jun 9, 2026

Excellent service and delivery experience in mega motors maruti suzuki showroom

By Neelkanth Aluraon Jun 9, 2026

A Premium Brand with Pathetic Ethics” MG Motors talks about premium service and world-class support — in reality, their service partners like Tech Apollo MG Vadodara cheat customers, misuse vehicles, deny warranty without cause, and avoid all communication. It’s been 30+ days and they haven’t fixed or returned my vehicle. No repair, no compensation, no humanity.

By Murshid Ahamedon Jun 9, 2026

I'm extremely disappointed with MG's sudden change in policy regarding free charging for the MG Windsor EV. When I purchased the vehicle, I was assured of one-year free charging at public chargers through the eHUB by MG app ¹. However, they've now discontinued this offer, leaving customers like me feeling cheated. The company's decision to withdraw the complimentary charging offer is not only unfair but also misleading. They had explicitly advertised this benefit to attract customers, and many of us made our purchasing decisions based on this promise. MG's Terms and Conditions do state that they reserve the right to alter specifications, features, and designs without prior notice and without liability ². However, this clause shouldn't be used to justify unfair business practices. I urge MG to reconsider their decision and honor their initial commitment to providing free charging for MG Windsor EV owners. Until then, I would caution potential buyers to carefully review the company's policies and be aware of any changes that may occur. *Rating:* 1/5 stars *Recommendation:* MG should prioritize transparency and fairness in their business practices to regain customer trust.

By Mohamad Sultan Bhaton Jun 9, 2026

I Love MG Hector!! I visited MG Motors Showroom Srinagar in May 2022, I wanted to purchase MG Hector of a particular colour which was not available in the Showroom on that day, the staff told me that If I was serious, I should make booking and pay a deposit so that they could bring that car of my choice from another showroom within the time limit during that I wanted to have the car. I submitted my booking and paid a deposit of Rs.10,000. They were unable to fulfill the promise due to some reasons of their own. I had no choice but to cancel my booking. They promised to refund my deposit within a week. I live overseas and had to return for my work but I didn't receive my deposit as promised. I came back in September and visited the showroom, spoke to the manager and this time I felt that I would get my money back as he convinced me about the same. But the result was the same. I tried to communicate by phone from overseas but I never got the right answer till today. I am not sure if it is their usual norms to deal with the customer or my case is one of a kind. If the management reads this review, they may look at the file as follows: Booking No. 1817 . Thank you

By deepankar rawaton Jun 9, 2026

I have buy mg windsor at that time you told me that the charging is unlimited and I have a daily usage of 70km minimum per day...now you the customer care employee are saying we will give only 1000 km after that you have to pay so this is scam that you are doing with customer...this is very shameful ...

By Sharad Agarwalon Jun 9, 2026

DAY 11 - Still no support from MG Motors Some of the issues would like to highlight before commenting on anything: - Zero customer support even the policy related matters and queries, they don't have answers and will always direct you to the Dealership. - no ownership towards car servicing by the dealership even when the quality of service is in question. - wrongly mentioned that they are available 24x7, tried calling them between 8 - 9.30 am but no support. - more of a dealership driven company and zero percent customer satisfaction. Rather they don't care about customers at all. Issues: I have gone for car service at the MG workshop and faced the following issues and raised with MG Motors but they took it very lightly with no adequate support and resolution. - Reached workshop on time sharp 9.40am but even half of the service was not completed until 3 pm and I had to leave the workshop/service in between. - no definite timelines and SOP with the workshop. - I asked the workshop agent to look at the noise coming in my car sunroof and he said this would require some greasing/lubrication and mechanic has to open it for the same and therefore they charged additional amount for the same with the commitment that it will be improved by 70-80% but I haven't observed any major improvement. - The shocking part was when I returned back home and noticed that my sunroof was not getting closed properly which was not the case earlier and when I raised this concern with the workshop, they immediately came in denial mode. Post that I raised concern to MG Motors India with the expectation that they will take some action and help to resolve this. But, I am surprised to hear from that sorry sir for that you need to speak to the dealership only. SO THIS IS THE HARSH REALITY OF MG MOTORS AND BEHAVIOUR TOWARDS CUSTOMER. ALL THOSE BIG COMMITMENT AND CLAIMS THEY MADE AT THE TIME OF PURCHASE COMPLETELY VANISHED. REALLY NOT A WONDERFUL EXPERIENCE AND WORTH OF TAKING THIS BET.

By Ali Hyderon Jun 9, 2026

Highly disappointed with the service after havinf paid 50 L for a gloster which developed battery issue within 2 months of purchase

By Rahmans Acupunctureon Jun 9, 2026

Extremely disappointed with my experience after purchasing the MG Hector Plus CVT Petrol (Savvy Pro 7STR). From day one, the vehicle has delivered consistently poor mileage—below 7.5 km/l under normal driving conditions, which is far below the 12+ km/l claimed by the dealership and MG’s official marketing. Despite driving responsibly, keeping proper tyre pressure, and limited AC usage, there has been no improvement. I submitted a formal complaint on 23 May 2025 (Ref. No. 5197371), which was acknowledged, and I received a review call—but no action or resolution has followed from MG Motors. I also requested: A full technical inspection report An official clarification of the expected mileage Either a vehicle exchange or a full refund So far, there has been no transparency, accountability, or response. I now have no option but to escalate the issue legally via the Consumer Disputes Redressal Commission for deficiency of service and misleading claims. MG, I expected better. This experience has been stressful and financially disappointing.

By Aashish Gargon Jun 9, 2026

Extremely Disappointed – My Worst Automotive Experience Ever If there was an option to give zero stars, I would. This review is to strongly caution every current and prospective customer of MG Motors India and particularly the Tech Apollo MG service center in Vadodara. My vehicle, MG Hector Plus (RJ19UC2370), broke down on April 29, 2025, while en route from Vadodara to Jodhpur. I had the vehicle towed to Tech Apollo MG Vadodara expecting professional service and fair treatment from a brand that claims to deliver “next-gen experiences.” What followed has been a series of false commitments, deliberate mismanagement, mental harassment, and unethical service conduct that I never imagined I’d experience from a so-called premium automotive brand. ? It began with a false diagnosis: Initially, I was told the problem was an ECM failure. Based on this, they attempted to void my warranty — claiming my car had not been serviced at authorized centers, even though regular oil changes and maintenance were carried out responsibly. Upon further discussions with MG Jodhpur, it became clear that this diagnosis was completely wrong. Only then did Tech Apollo shift their narrative and suddenly claim the issue was with the fuel pump, and the part would take 7–10 days to arrive. ? A month passed. Nothing happened. More than a month later, the car remains unrepaired. I have not received a written explanation, a phone call, or even a proper update. Four times, based on verbal confirmation, I sent my driver all the way from Jodhpur to Vadodara (a full-day trip), only to be turned away every single time. ? Unauthorized vehicle use: To make matters worse, I found that the service center had driven my car over 200 km internally, without informing me or taking consent. They cited AdBlue adjustment, which is no justification for such a long unauthorized use of someone else’s property. ? MG Motors’ complete silence: What’s most shocking is the absolute silence from MG Motors India. I escalated this issue to their customer care, their CEO’s office, and even to SAIC Global (MG’s parent group). Not a single acknowledgment. No solution. No accountability. No one has the courtesy to explain why my car has been illegally kept for over 30 days. ? This is not a service issue anymore. This is consumer harassment. I’ve suffered mental stress, financial loss, and extreme inconvenience because of their negligence. I’ve kept full records, messages, driver logs, and communications (or the lack thereof). I was patient for weeks, but now this has crossed every limit of acceptable customer service. ⸻ ? If you value your peace of mind, avoid Tech Apollo MG Vadodara. If you believe in brands that care, think twice before choosing MG Motors. Their marketing promises are not backed by their service, and when real issues arise — you’re completely alone. I’m now pursuing all possible legal, public, and consumer rights avenues and will not rest until this harassment is acknowledged and resolved. #MGScam #ConsumerRights #TechApolloMG #MGIndia #CarServiceFraud #AutomotiveNegligence #UnethicalService #JagoGrahakJago

By IG vargheseon Jun 9, 2026

Service part is not avilable, they say the part is not in stock and the need order and take one week time

By Shekharon Jun 9, 2026

I bought car 15 days back from lajpat nagar showroom from last night my car charger is not working its a Tirex brand when i called customer care they sent the person n he cheked almost 3 hours n said this charger has operational problem it will replace. When i talk to concern person he straightly said charger is not in stock it will come in 2 to 3 days afer that it will replace . My major concern is if i have only one car and there will be some emergency so how can we manage . Spending 17 lacs in car n this kind of service what the provide i m speechless. Only word is pathetic service i dont how they give service in future

By Priyannk Sharmaon Jun 9, 2026

Extremely poor service especially from pulsehub call centre people. Poor knowledge and radio people who claims 24 hrs. Service but takes 15 days. I shall ensure to take legal consumer action against this company.

By Monika Vashishton Jun 9, 2026

Bad experience with MG. They are not bother to resolve issues. Many times o tried to connect head office but was failed to do so .

By Ankit Bansalon Jun 9, 2026

I had a terrible experience with MG Motors. My MG Hector's AC wasn't working properly, and despite multiple complaints, the staff was unprofessional .They've neither refunded my money nor provided proper service. Disappointed with their customer care and would not recommend them.

By Gulab Dagaon Jun 9, 2026

On 16/08 /2025 asked for road assistance due to car locked and till now no response WB02AW0088

By Ajit Kumaron Jun 9, 2026

Purchased MG Windsor Top end model on 20/04/2025 from Frontier Automobiles, Greater Noida. Got Number plate on 15/05/2025 after intervention of their Customer Care. Am yet to get R C Book of the vehicle till date despite taking up with Dealer, Customer Care and their Corporate Office. Asked for appointment to visit their Corporate Office at Gurugram, but refused entry as IT IS ENVIRONMENT FRIENDLY, RATED PLATINUM & GRIHA v2015 - 4 star certification. The peace will be disturbed, if I visit there. I got humiliated by traffic cop, as I could not produce RCBook, nor could they detect my vehicular particulars in Vahan site. VEHICLE IS GOOD BUT SERVICE IS WORST AT ALL LEVELS. NO RESPONSE FROM ANY QUARTER. EVEN MY THREAT OF TAKING UP WITH CONSUMER FORUM FAILED TO ELICIT RESPONSE

By Vickey Ton Jun 9, 2026

Subject: Urgent Escalation – 90+ Days of Service Negligence, False Charges & Misconduct by MG Tirupati | Pulse Hub Complaint No: 5191420 To Mr. Rajeev Chaba Managing Director – MG Motor India Dear Sir, I am forced to write this after 90+ days of a distressing, unresolved experience with MG Tirupati. April 16, 2025: I towed in my MG Hector Plus (TN 09 CV 6266) to MG Tirupati for a diesel leakage issue. Despite repeated follow-ups, no job card was created until May 10. The vehicle was left unattended, out in the open, exposed to the elements. I was later told the high-pressure pump was faulty and replaced — after massive delays. Then came a sudden diagnosis: injectors failed due to “adulterated fuel.” This came 30+ days after custody, raising serious concerns over workshop negligence. I have always used BPCL fuel, have no past fuel-related issues, and our household owns another MG vehicle (Gloster). The injectors clearly failed due to the vehicle being left in poor conditions under their care. Worse, I was sent a ₹1.3 lakh bill — which I had explicitly refused to approve. Despite that, MG Tirupati falsely claimed I had agreed to take delivery — a complete fabrication. On July 9, the service head himself shouted at me on call, forcing me to raise my voice too — an unacceptable and unprofessional experience for any customer. In summary: 90+ days without my car Daily business impact and alternate travel costs 35k a month EMIs paid for a car I didn’t have Zero ownership, misleading emails, and harassment I now request: 1. Immediate waiver of the ₹1.3 lakh charge 2. Immediate return of my vehicle 3. Formal apology for the misconduct and misrepresentation 4. Compensation for delays, disruption, and mental stress 5. An internal review of MG Tirupati’s operations As a long-time MG customer, this experience has been shocking. I sincerely hope you will intervene and take ownership to protect the integrity of your brand. Sincerely, Shanmuga Pulse Hub Complaint No: 5191420

By Gurpreet Singhon Jun 9, 2026

I made mistake to buy Windsor there service is bad and they make customer fool and give wrong promises so be careful to buy this car