BMW Showroom Sec 14 Gurugram Bird Automotive

By ayush guptaon Oct 14, 2026

Please choose any other place. ANY! Never coming back here.

By Mohit Guptaon Oct 14, 2026

I am deeply disappointed and concerned by the service standards at BMW Bird Automotive, Gurgaon. During a recent service/replacement, this dealership fitted my car with tires that were manufactured over 2 years prior to the installation date. Fitting old, aged rubber on a high-performance vehicle like a BMW is a direct compromise on safety, braking, and structural integrity. This discovery raises severe doubts about what other aged or substandard components have been installed in my vehicle during service over the last 4.5 years. To gain clarity, I issued an official legal notice requesting the complete manufacturing details (DOT codes/batch dates) for all parts installed in my vehicle. The dealership has completely ignored the notice and no response has been received till date. A luxury brand dealership ignoring legal notices and selling old stock as brand new is unacceptable. I caution all BMW owners to cross-check DOT numbers on tires and part numbers before accepting delivery or completing service here.

By Hemant Sharmaon Oct 14, 2026

Good worshop with IRRESPONSIBLE STAFF.called Ms Stuti 3 times on service line for windshield replacement but no reply or call back from her side. Staff like her discourges to visit such a good workshop

By Frontiers Triangleon Oct 14, 2026

Worse service station i am bmw excellence club member and they are giving services like we have came here to fix our E-rickshaw. Not recommended at all!!!!!

By Abha Masseyon Oct 14, 2026

Had really high hopes of buying a car from the BMW dealership. I committed days before that I will take delivery of car on 9th July, with full cash payment. Travelling all the way from Dehradun and informed sales staff Mr. Hemant that I have left Doon early morning to take delivery today morning, still he booked that vehicle to another customer. Reached the dealership and the BMW staff made me wait for the other customer, just because he was their existing customer. Really worst experience, please don't buy car from this dealership. Zero customer dealing and communication

By SkyThePetroleGuyon Oct 14, 2026

Dear Bird Automotive Management Team, I am writing on behalf of my friends to formally express deep disappointment with the handling of their recent BMW car purchase attempt at your dealership. My friends had identified a specific vehicle, made full payment arrangements, and were already en route from another city to Gurgaon to complete the purchase. Despite this, your sales team, including Mr. Hemant Arora, informed them at approximately 9:30 AM that the car had been booked by another party. This sudden change left them feeling misled and disrespected after significant time, effort, and travel had been invested. The experience was further compounded by what appeared to be preferential treatment given to other buyers, creating the impression of inconsistent and unprofessional practices. Such conduct has severely damaged trust in your dealership and reflects poorly on customer service standards. We expect dealerships representing premium brands like BMW to uphold the highest levels of integrity, transparency, and respect for committed customers. The current approach not only caused inconvenience but also raises serious concerns about fairness in the sales process. I kindly request a prompt investigation into this matter, along with a clear explanation and appropriate resolution. A copy of this email will also be shared with BMW India and BMW Germany for their awareness, as we believe this experience falls short of the brand's reputation. Thank you for your immediate attention. I look forward to your response. Best regards

By Ayushi Kon Oct 14, 2026

⭐ 1 Star Our experience with BMW Bird Automotive Gurgaon has been extremely disappointing. This was our first BMW purchase and a very special one for our family. I was pregnant at the time and we were excited to bring our newborn baby home from the hospital in our first BMW. During the sales process, everything seemed perfect. The staff was attentive, responsive, and made us feel valued. Unfortunately, everything changed after the sale. Our sales advisor promised us a baby car seat, which was an important gesture for us as new parents. Months later, despite repeated follow-ups, we have still not received it. We were continuously told that it was being arranged, but nothing ever happened. It now feels like the promise was made simply to help close the sale. The problems started from day one. First, we had to repeatedly chase the dealership to receive our home charger. When the installation team finally arrived, they informed us that an important card/component was missing from the charger box. We had never opened the package ourselves. Even today, we are still following up regarding the missing item without a proper resolution. The biggest concern is the vehicle itself. The car has run only around 8,000 km, yet one tyre has already completely failed and another appears to be wearing out prematurely. This is especially concerning because the vehicle is mostly driven carefully and primarily used for family travel with a newborn baby. We do not drive aggressively or subject the vehicle to rough usage. In addition, the car frequently makes worrying noises while braking, something we never expected from a premium luxury vehicle. Between the tyre issues, braking noises, charger problems, unfulfilled promises, and poor after-sales support, we genuinely feel let down. What is most upsetting is that once the sale was completed, the level of attention and responsiveness we experienced before the purchase completely disappeared. Buying a BMW was supposed to be a proud and memorable experience for our family. Instead, it has been a continuous struggle from day one. Very disappointing after-sales service and customer care from BMW Bird Automotive Gurgaon.

By Vikas Goyalon Oct 14, 2026

My experience with bird is worst after sale, still struggling on lots of things to get resolved from them

By Aman Rishion Oct 14, 2026

The quality of customer service with BMW continues to slide substantially and has become a pain. There is lack of coordination, people blaming people from other departments and not taking ownership. They promise 3-4 days and take much longer with constant excuse all the time. For anything to be done you need to talk to multiple people and explain the same problem and inspite of that they don’t address the issue in time. Very very bad. Love the car but their service is horrible.

By Arjun Gandhion Jun 29, 2025

got multiple cars from here, very good experience every time

By GAURAV VERMAon Apr 12, 2025

Awesom sale and service experience from BMW Bird Automotive Best BMW Showroom in Delhi NCR Honest and Transparent Mr. Naman Saini is nice, he guided me well to buy my first BMW last year and i am very satisfied with the car and after sale service.

By Kid2Youth Indiaon Jan 12, 2023

Excellent service. Very helpful staff. Mr. Bir Singh personally helped me to order a new set of numbers plates for my car. Delivered and installed in 2 says only.

By Rajesh Madanon Sep 16, 2022

Excellent infrastructure and most importantly attitude of all working there... Ankush and Pawan..great guys

By Ananya Jainon Feb 1, 2022

Excellent service experience and a very nice and well behaved staff . Especially Mr Atah Khan & Mr Shekhar

By ASAP Investigations (Amit Kumar)on Feb 2, 2021

Experience at this place is very good. Mr.Manoj Negi is very professional, genuine and helpful. Looking to visit again.