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Audi Service Gurugram

4.3

(187)

Plot No 541 Pace City, 2, Sector 37A, Gurugram, Haryana 122006

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About Audi Service Gurugram

4.3
Very Good

(187)

Facility Accessibility

?How easy was it to locate the place, park one's car and enter the facility

Showroom Ambience, Cleanliness & Upkeep

?Display of cars, AC working or not, tables, furniture clean or not. Music / TV playing or noisy environment

Staff Friendliness

?Meet & Greet of Security Staff, Receptionist , Sales Consultant , Waiting time

Test Drive Experience

?Degree of ease in booking a Test Drive and taking it. Condition of the Test Drive car. Effectiveness of Explanation of Car Features & Car Demo

Paperwork Completion

?Quality of follow up, degree of ease in collection and submission of New car and Old Car Exchange documents, Coordination with Bank etc

Transparency & Professionalism

?Car Deal , Discount, in case of car exchange , old car deal and value, Deal on Accessories , General level of trust, transparency and overall professionalism.

New Car Quality & Condition

?The condition of the new car bought and it's Cleanliness. All Car functions & features working or not. Dent , scratch and trouble-free or not

Overall Experience and Satisfaction

?Overall, How satisfied were you with the Showroom ?

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User Reviews

4.3

(187)

5 star

152

4 star

4

3 star

5

2 star

2

1 star

24

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By Rampal Katariaon Jun 9, 2026

1.0

Worst service & repair center. Concerned attendet don't pick your phones, keep on lying, taking covid excuses . They gave my car in 2 and half months. These people literally made me cry. …

By Pest Peopleon Jun 9, 2026

1.0

Have used their service twice once last year and once now and had dreadful experiences . Not responding to customers is their specialty. Once a car goes to their service station , there is no coming back . They just aren't bothered about schedule , time or inconvenience to the customer. Audi has nothing else in Gurugram.

By navin singhon Jun 9, 2026

1.0

I gave my Audi -A3 for repair of Right Passenger Window Panel, the repair quality was totally third class. …

By bapusagon Jun 9, 2026

3.0

Ambience is good but service is too slow including availability of spare parts

By CHANDER SETHIon Jun 9, 2026

4.0

Quality and clean job. Staff prompt. Good keep it up

By Satendra Sandyon Jun 9, 2026

3.0

Luxury car windshield replacement

By satya bhargavaon Jun 9, 2026

4.9

Good service Pickup and drop stands out

By Abhi Kron Jun 9, 2026

1.0

Poor response,the guard & gatekeepers are worst persons. No updates available for customers

By LALIT MALHANon Jun 9, 2026

4.9

Great experience and special thanks to Kavinder ji and his team.

By Harshon Jun 9, 2026

4.9

Good experience. The best service possible for audi cars. Third party service providers can never reach Audi's precision.

By Aakriti Chauhanon Jun 9, 2026

1.0

very bed kind of workers very irrsponsible no reply from last 3 days. they miss guide me and change parts of my ca. so please do not go to this workshop

By Narendra singhon Jun 9, 2026

1.0

very irrsponsible person the replace my orignal part and put local into it. i filed a case on company. i suggest you to never go to this service center

By Gaurav Kuchhalon Jun 9, 2026

2.0

Extra Billing....

By nipun sharmaon Jun 9, 2026

1.0

Taken me over 3 days with multiple calls to even get a call back for an appointment. The number on the website is for the showroom and the lady can only mention will arrange a call back. AUDI how bad can it get from here.

By Saurabh Goyalon Jun 9, 2026

1.0

I don’t know how the service is done but the customer handling in very very poor. I would have given 0 stars if possible. I would suggest go for service in audi delhi or audi karnal and they will pick up your car and return also on time. But in audi gurgaon response to costumer is worst.

By Manmohan Singhon Jun 9, 2026

4.9

Hi this is manmohan , I just got serviced my A4 in audi Gurugram udyog vihar very professional advisors n very good environment 5 star for audi Gurugram service center

By Kuldeep Sainion Jun 9, 2026

4.9

Great service, very professional technical team and staff.

By Uttarakhand PropertyBazaaron Jun 9, 2026

4.9

Well behavior staff Service quality awesome

By rash thakuron Jun 9, 2026

4.9

Good staffing especially the manager

By kiran rawalon Jun 9, 2026

4.9

Nice staff. Good service.

By LATA AGENCIESon Jun 9, 2026

4.9

I am truly impressed with service provided by Audi Gurugram. My car service adviser Kapil really done a great job, whatever I have mentioned at the time of service he properly solved all the points step by step. Also man who came for pick up my car name Alok Singh was so humble and respectful.

By krishna kanton Jun 9, 2026

1.0

worst experience very bad car service and all staff and broke my car’s diesel cap

By Rajeev Karon Jun 9, 2026

4.0

Great response from Bajrang, did a fabulous job with servicing my vehicle.

By Tejinder Mehtaon Jun 9, 2026

4.9

Photo is of the old Workshop

By Puneet Singhon Jun 9, 2026

1.0

"Worst experience ever” audi should think twice before run this particular workshop and“Astha Pandey“worst service advisor in all time I have ever seen please do avoid her as assigned service advisor for your car service or any other …

By vikram vir chaudharyon Jun 9, 2026

3.0

Took whole day to give estimate of my brother in laws car. Gave the car the next day that they don't have parts. They are demanding 85K for suspension & Go mechanic are asking 35K for the same work. What to do.

By Gaurav Singhon Jun 9, 2026

4.9

Visited this service center (close to sector 37 ) in April - though smaller in scale then their service center in Udyog vihar - but the level if customer service is at par as the old service center, and measures to the brand new of 'Audi ' ....did not get to see their 'Guest , waiting area' though, so can't vomment.

By Nidhi Hingoranion Jun 9, 2026

4.9

Excellent services. Very cooperative and knowledgeable Team

By Nishant Goyalon Jun 9, 2026

1.0

This service station is a shame on Audi. If Audi has such authorized service stations then one should rethink before buying an Audi. They could not even locate and rectify the major issues that i had mentioned. Apart from that they did not even do a proper over check of the car and i had to give it for service again and get things done.

By Saurabh Mishraon Jun 9, 2026

1.0

I gave my car for servicing in Feb 2022 (to fix a dent). They kept the car for a week (against promise of 2-3 days) and returned it with 3-4 more dents. When I pointed out to them through pictures, they took 2-3 days to acknowledge the …

These reviews are the subjective opinion of a CarPhD member and not of CarPhD. CarPhD performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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